Premier Tim Houston Calls for Official Investigation of NSP

Thursday, December 4, 2025 at 9:30 AM

Premier Tim Houston says the issue of overbilling of Nova Scotia Power customers “is an incredibly serious issue.”  Nova Scotia Power claims a cyber security breach has caused problems with smart meters “speaking” to the billing system, resulting in the company estimating about 25 per cent of customers’ bills. Many people receiving the estimates say they are higher than expected. Houston says Nova Scotians shouldn't be paying for the utility’s failures and called on the Energy Board to launch a formal investigation into the utility’s billing methods, consumer protections and the possibility of providing financial relief to affected